SCCS - Call Centre Experts

Specialist Call Centre Services (SCCS) was formed in 2004 to provide professional support to Contact Centres in the field of people selection and development. In particular we wanted to provide a tailored approach to agent recruitment, which would solve two of the industry’s biggest problems, staff quality and retention.
SCCS specialise in the design and management of campaigns where a new, or existing Contact Centre, needs a lot or several people at one time.

All of the people we employ, from telephone interviewers right through to the Directors of the company, are industry experts – most have at least 10 years in the industry, some over 20! We have run and consulted small and large Call Centres ourselves, so understand the issues facing your operation. Critically we understand the skills and characteristics you need in the people who will undertake the different types of telephone roles.

Our recruitment process was developed with leading UK call centres and benchmarked as best practice by the DMA (UK).
SCCS can also train your staff if required, providing a complete service, ensuring the people who join your business are, not only high calibre but, ready to start delivering results almost as soon as they walk through the door.

We have reduced attrition rates in every Call Centre we have worked in, saving these companies, literally, hundreds of thousands of pounds.